Return & Exchange Policy

At Istya, every piece is crafted with care and precision. As our collections follow made-to-order and artisanal production timelines, we request you to review the following policy before placing your order.

Return & Exchange Window

  • Return or exchange requests must be raised within 72 hours of receiving your order.
  • Requests received after this period will not be accepted.

Exchange Shipping Charges

  • For exchanges, the client is responsible for the shipping charges for both the pickup of the original piece and delivery of the replacement.
  • For domestic orders, the total shipping cost is typically under ₹500.

Eligibility

To be eligible for a return or exchange:

  • The product must be unused, unworn, and in perfect condition.
  • All original tags and packaging must remain intact.
  • Every garment is delivered with a non-removable security tag. Returns or exchanges will only be accepted if the security tag is intact, untampered with, and attached to the garment.
  • If the security tag has been cut, removed, or damaged, the product will not be eligible for return or exchange under any circumstances.

Exchanges are accepted for:

  • Incorrect size ordered
  • Improper fit

Any other reason for exchange will be subject to approval.

Once an item has been exchanged, it will be considered final sale and will not be eligible for any further return or exchange.

Non-Returnable / Non-Exchangeable Items

The following items are not eligible for return or exchange:

  • Custom-size orders or pieces
  • Customized products, including requests such as bottom-style changes, colour changes, or sleeve-length changes. Customized pieces are considered final sale.
  • Customized orders must be prepaid; COD is not accepted.
  • Accessories, including belts and potlis
  • Discounted or promotional purchases
  • International orders

Refunds & Store Credit

  • We do not offer cash refunds for eligible returns.
  • Approved returns will be processed as store credit, valid for 12 months.

Alterations

We understand that finding the perfect fit is essential.

If you have received the correct size but the fit requires adjustment, we can assist with alterations.

  • The client will bear the cost of shipping the product to us.
  • We will cover the cost of the alterations.
  • Alteration requests must be raised within 48 hours of delivery.

When It’s on Us

If we have made a mistake, we’ll make it right.

  • Wrong product received: You may choose a full refund, store credit, or replacement.
  • Manufacturing defect: We will provide a full refund, store credit, or replacement, as per your preference.
  • Order delivered more than 48 hours after the promised date: We will offer a full refund or store credit upon request. The promised date applies only to orders placed with a specific deadline through our customer service team.

Your trust means everything to us, and we’re committed to making things right.

Luxury Rush

Orders placed under the “LUXURY RUSH” category are not eligible for return or exchange, unless the product is defective.

Important Notes

  • Items tried on must be handled with care.
  • Returned items that are damaged, soiled, worn, or returned without their original tags may not be accepted.
  • Orders placed using loyalty points, discount codes, or during sales are not eligible for return or exchange.
  • If a product is returned in a used condition, the same product will be sent back to the client without rectification, exchange, or refund.

Contact Us

For any questions or to initiate a return or exchange, please contact our Customer Care team via WhatsApp or email. Kindly include your order number and details of your concern so we can assist you promptly.